WellMed Supply is dedicated to providing excellent customer service and giving our customers confidence in their online purchases.

WellMed Supply orders its products directly from the manufacturers, and adheres to their policies first and foremost. The manufacturer's return and refund policy supersedes ours. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please see individual product pages for details or reach out to us if you would like specific information on your brand and/or product at sales@wellmedsupply.com

If a product does not support WellMed Supply's 30 day Return and Refund Policy, it will be clearly listed on the product description page.

If an item is eligible for Return:

For up to 30 days after the order ships, we accept returns for refund, including sales tax. Only unused items are eligible for return. Items marked as final sale, custom made or made-to-order items are sold as is and are not eligible for return.

Orders outside of the 30-day window from the order's shipping date are no longer eligible for return or refund. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Should you wish to initiate a return, please email sales@wellmedsupply.com and we will be happy to assist you.

Please contact us for any questions regarding returns at sales@wellmedsupply.com

 

Refunds:

Refunds must be requested within 30 days of the order's shipment. Outside of the 30-day window, orders are not eligible for a refund. The exception to this is if the manufacturer has a different return window, which will be clearly stated on the product pages if so.

The product must be in its original packaging or repackaged satisfactorily after receiving approval from the item's Manufacturer.

The product must be unused and without modification from its original form.

To meet the criteria for a refund, a receipt, purchase order, or other proof of purchase (Online Order Number) is required from the customer.

We will notify you once the item's Manufacturer has received and inspected your return, and will let you know whether or not your refund request was approved. If you are approved, your original payment method will be automatically refunded within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since we approved your return, please contact us at sales@wellmedsupply.com

 

Cancellations & Refunds:

At WellMed Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to sales@wellmedsupply.com or call us at 770-525-1068

Cancellations (Before Order Ships):

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 770-525-1068, the chat in the bottom right, or email sales@wellmedsupply.com any time. 

Cancellations of Custom Orders:

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. 

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message us at sales@wellmedsupply.com or call us at 770-525-1068. 

All sales are final for Custom made and Made-to-order products.

Exchanges:

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Exchanges will be evaluated on a case-by-case basis, and will need to be approved by both WellMed Supply and the item's Manufacturer.  Please contact us at sales@wellmedsupply.com to initiate an exchange.

An exchange will not be approved by WellMed Supply unless it meets the same requirements as a return.

The exchange must be requested within 30 days of the order's shipping date. Orders are no longer eligible for exchange outside of the 30 day window.

The product must be in its original packaging, or repackaged satisfactorily after receiving approval from the item's Manufacturer.

The product must be unused and without modification from its original form.

Finally, the Customer must provide a receipt, purchase order, or other proof of purchase such as an Online Order Number.

If an exchange is approved, the Customer will be responsible for both the return shipping cost and the shipping cost of the new item. The Customer will need to purchase the new item separately, and we recommend that this is done promptly in order to ensure the new item is delivered as quickly as possible. When the initial item is received by the addressee and it's condition is determined to be satisfactory by the manufacturer, you will be refunded for your first order by WellMed Supply. Please note that you may have two charges on your account until the first order's items have been received, inspected, and a refund has been issued.  

Shipping Times:

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of WellMed Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to sales@wellmedsupply.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Warranty:

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Nearly all of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. Contact us at sales@wellmedsupply.com for any questions.

Bogo Promotions:

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

Chargebacks:

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive,please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact sales@wellmedsupply.com for any questions.

Please Read the Following:

When you are making a purchase from WellMed Supply, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, notate and take pictures if there is any damage and provide it to WellMed Supply within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 25%. 
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of WellMed Supply.
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of WellMed Supply (such as manufacturing and logistical constraints of our partner companies).

Contact Us:

If you have any questions, concerns, or complaints regarding this return and refund policy, we encourage you to contact us at sales@wellmedsupply or by calling (770)-525-1068.

 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.